OSBORNE whistleblower channel

Frequently asked questions

Here you can check the frequently questions in the anonymous reporting channel of OSBORNE

How can I increase the anonymity when reporting?

Some tips to achieve maximum anonymity, in addition to informing that the complaint is anonymous are:

• Make sure that the description of the communication does not include information that would make it easy to identify you. The same applies to documents that you attach as possible evidence.

• Do not report from a computer connected to the company network, including a mobile phone connected to the corporate Wi-Fi. Ithikios does not record information, but before reaching our systems it must go through the control systems themselves such as proxies or firewalls and there may be settings that allow us to know which services it connects to.

• You can use the open source browser TOR, which anonymizes the IP address.

I have lost the access code to check the status of the complaint. What can I do?

Unfortunately, and for security reasons, only the whistleblower knows your access code and password. If you lose any of them, you will not be able to follow up on the communication, this does not mean that the communication does not follow its course, simply that you will not be able to see how it is progressing, or provide more information if the company requires it.

Is anonymity guaranteed in the complaint?

In the complaint process you can decide whether to report your personal data or not. If you decide not to do so, you must establish your own follow-up through the complaints channel to see the progress and resolution. The channel will offer you a username and password to access the progress of the complaint. The channel is independent from the company and does not record information on the IP from where it is connected.

Is there an ethical code in which to review conduct that can be denounced?

Yes. You can review the code of ethics from the Osborne .es website

What happens if, later, it is found that the content of a complaint is false?

The important thing is to act in good faith and that there are reasons to believe that the reported facts are true. Osborne does not expect the whistleblower to investigate the facts. The Ethics Committee is the one who should assume this function. If the investigation concludes that no infringement has occurred, and it is concluded that the notifier has acted in good faith, the notifier should not fear any type of retaliation.

What should this channel NOT be used for?

This channel is NOT a mailbox for customer complaints or claims or doubts about products, for which they must be addressed through the "Contact" section of the Osborne.es website.

When will I receive a response to my complaint or query? What is the resolution period?

The Ethics Committee will communicate the acceptance of the complaint/query within a maximum period of 7 days. The term for resolving queries will be a maximum of 90 days, unless the complexity of the case requires a longer term for justified purposes.

Where is the platform that manages the channel?

The complaints channel works on an external platform, https://ithikios.com. This company receives the complaints and automatically sends them to Osborne for evaluation. The ithikios servers are in CPD's in European territory. Your data is encrypted to minimize the risk of intrusion.

Who manages the complaints?

These are addressed to the member of the Compliance and Ethics Committee designated for their management and custody. The members of the Ethics Committee initiate the corresponding investigations. If deemed necessary, the investigation is outsourced. The people involved in the research are also subject to the duty of confidentiality and the privacy policy.